The rise and rise of the internet in recent years means that even the smallest businesses now have the world at their fingertips. It’s possible to trade internationally as easily as domestically, and that opens up a whole new market for your enterprise.
However, what’s a little harder than conducting ordinary business is couriering your parcels overseas. Delivering products nation-wide is the easiest thing, and there are so many different options to choose from, from ordinary 1st and 2nd class postage to couriering services. Shipping products overseas is more complex. In order to provide the level of service you desire, you have to make the right choice when it comes to choosing a mailing enterprise. Here are three top tips to help you do just that…
Listen to Word of Mouth Recommendations
As with any service provider, it’s easy to talk the talk, but a little harder to walk the walk. Any courier can say the right things, so making your choice based only on what you read is a very risky game to play. The best way to sort the wheat from the chaff is to ask around and see who other people are using. If there’s no one suitable to ask in person, then take advantage of the internet to research any companies that you’re considering. If they’ve delivered poor customer service in the past, then the chances are that someone, somewhere, has taken the time to type out an online warning for others.
Look for a Company that You and Your Customers Can Track
Once you have a shortlist of companies, then it’s time to evaluate their services in a little more detail. In order to provide optimal customer service and to prevent products from getting lost along the way, you need a courier service that you can track. This ability should extend to your customers too, and it’s an added advantage if it allows them to state their delivery preferences, in terms of where their parcel should be left and when. This way, it gets delivered on time, and everyone knows where it is every step of the way.
Think About the Costs
Finally, start to look at cost. Although you often get what you pay for, the chances are that you’ll pass some or all of the couriering charge onto your customers, and if this is too high it could be enough to dissuade them from buying your products. Although service should also come above cost considerations, don’t be afraid to use it to narrow down the playing field once you have a shortlist of two to three companies that you’d be happy to use.
Follow our top tips today and make sure that your international deliveries end up exactly where they need to be, when they need to be.