Over the course of the past decade, online retail has boomed. The exponential growth and prevalence of the internet has seen it reach its insidious tentacles into every aspect of our lives, shopping and commerce among them. In the world of modern business, it is simply unheard of for any enterprise not to have an online presence.
But online sales necessitate the use of a courier service, and finding the right one can be tricky. The delivery package you offer will have a huge impact on the overall customer service experience you provide, and this makes it very important to get it right. So, to help you out, here are three top tips to guide your hand…
Choose a Courier that Offers Lots of Options
One of the first things to consider when you’re selecting a courier is the flexibility of their service. Your customers will have a myriad of different needs, and it’s very important that you can cater to these. This means that it’s a very bad idea to choose a provider that offers a rigid package, such as standard three to five day delivery requiring a signature upon receipt. Instead, look for someone that offers choice: next day delivery or standard, in-person handover or garden shed delivery. This way, your customers will always be able to choose an option that suits them.
Next on your agenda should be cost. Most online retailers won’t pay courier fees themselves; instead, they’ll add them on to their customers’ bills. This makes it very important to keep prices as low as possible. The majority of consumers will want to spend as little as they can on delivery costs, so it’s down to you to negotiate this on their behalf. Although the service they’ll receive should always be foremost in your mind, try to balance this with the economy of the various options available to you.
Rely on Reputation
Last but not least, always pay attention to the reputation of any companies that you’re considering. Couriers like TNT have a great reputation for a reason, and the best way to ensure that you’re making the right decision is to listen to all of the opinions that are out there. Your business contacts will be a great place to start asking for recommendations, but the internet should also be able to dish all the dirt you need. Most consumers are very vocal about the service they receive, so a history of dodgy dealings should be easily discoverable via a quick Google search.
Keep your customers happy today by finding the perfect courier company for your business.